Working in biohazard remediation often means serving people on their worst days. At ServiceMaster BioClean, we take our responsibility for compassionate care very seriously. But that care doesn’t only extend to times when we’re called to restore an environment—we also want to be a source of clarity and education when it comes to understanding the biohazard and trauma remediation industry from the outside. 

Many people don’t think about biohazard remediation until the day that they unexpectedly need to employ a company with that expertise. So how do you know how to choose the right provider? What are the industry standards, expectations, and skills you should look for? 

We wrote this article to answer some of those critical questions, and give you the 8 things to look for in a biohazard and trauma remediation company. While this may not be an exhaustive list, it does provide a great starting point that will help you determine whether a remediation provider is worth considering for your needs.

If you ever need help after a crime, accident, or other tough situation, you want the right team Here's what to look for when picking a company to do the job right:

IICRC Certified

First, make sure the company is certified by the IICRC (Institute of Inspection, Cleaning and Restoration Certification). That means their team went through hands-on training and passed tests on how to clean and stay safe. They follow clear rules and use the right tools to handle blood, fluids, and other dangerous materials. This kind of training helps make sure the job is done right the first time. It also means the people working in your home or business understand how to keep you and themselves safe.

Nationwide Coverage

Emergencies happen everywhere—not just in big cities. A solid cleanup company should be able to help you no matter where you live. ServiceMaster BioClean has teams across the country and can send trained pros to you fast. It doesn’t matter if you're in a city or a rural town—we’ve got you covered. This means you won’t be stuck waiting for help or working with someone who isn’t used to these kinds of situations. We know what to do, and we get there quickly.

24/7 Availability

The nature of biohazard and trauma scenes is that they often happen unexpectedly, at all hours. That’s why ServiceMaster BioClean is ready day or night—weekends and holidays, too. When something terrible happens, we’re there to help right away. You’ll get support fast when you need it most. 

Our phones are always on, and our crews are always ready. If you call at 2 a.m., we’re already preparing to help. That’s a level of preparation you won’t find in many other biohazard remediation providers.

Proven Process of Disinfection

It’s not enough to make a site visually clean, or get rid of noticeable odors. We follow a proven step-by-step cleaning process that includes deep cleaning and powerful disinfectants. Depending on the situation, we also test afterwards to confirm disinfection. If a company skips steps, they could leave behind dangerous biohazards and contamination—and that puts everyone at risk. Our process is based on what’s been tested by research and proven to work, and we never cut corners. 

We adhere to every step of the disinfection process, because your safety depends on it.

Transparent Scoping

We tell you exactly what we’re going to do, how we’ll do it, and why it matters. At ServiceMaster BioClean, we walk you through every step so there are no surprises. We explain our cleanup plan in plain language, from the first inspection to the final test. If a company can’t do that, you shouldn’t trust them with your safety.

With SMBC, you’ll never wonder about the work being completed or timelines of completion. We believe that clarity and communication are every bit as important as sanitization and disinfection, which is why we include service as an essential component of our Standard of Protection. 

Compliance with State and Nationwide Regulations

State and national regulatory bodies have outlined specific laws and regulations for handling biohazards. At SMBC we’re aligned with OSHA, EPA, and state guidelines to ensure that we’re always compliant at every job site. Our entire team is up-to-date on recent changes, and trained to protect you, your property, and everyone involved with a biohazard event from both physical risk and legal risk. 

Clear Standard of Protection

At SMBC our Standard of Protection doesn’t just include making the environment secure again, but also providing you the safety and peace of mind to focus on healing. That Standard of Protection means every member of our team, from your first contact at the company to the crew that’s working onsite, is dedicated to compassion, care, and total disinfection for complete safety after an event. 

If the company you’re considering doesn’t offer a standard to measure themselves by, how do you know what to expect from them?

Why Choose ServiceMaster BioClean?

Here at SMBC, we meet every one of the standards we’ve outlined above—and then some. Our team is ready, fast, and trained to clean thoroughly and safely. We bring a Standard of Protection honed over years of service in biohazard remediation. And, most importantly, we recognize the vital role of compassion when working with people who are often experiencing one of their worst days. 

We take that role very seriously, and it reflects in the level of trust we’ve obtained as one of the most sought-after biohazard remediation providers in the industry. 

Need help? Contact us to explain your situation, and we’ll take it from there.